Caller privacy notice

How {Business} handles your calls

When you call {Business}, an AI assistant may answer for us. Here is what that means for your information.

• What we collect: your phone number, what you tell us on the call (such as your name, address and the service you need), a recording and transcript of the call, details of your equipment, and any appointments or callbacks you request.
• Why: to answer your questions, book and manage appointments, help troubleshoot equipment, call you back if you ask us to, and keep a record of your service.
• Remembering past calls: we keep a short summary of earlier calls so we can pick up where we left off. Press 2 at the start of a call if you don't want the call recorded or remembered.
• Who handles it: our service providers, including NearMax (Saiatech LLC), which runs the AI assistant, and the phone and AI companies it uses. They may use your information only to provide services to us. NearMax and its providers never use your information to train AI models. {If you use your own AI provider instead of NearMax's, replace this sentence with a description of that provider's practices.}
• We do not sell or share your personal information for advertising.
• How long we keep it: {1 year} unless we need it longer for your service or the law. If you opted out, a short note of the call is kept for 30 days.
• Your choices: you can ask us to access, correct or delete your information, or to stop calling you, by contacting {contact email or phone}. We won't treat you differently for making a request.
• Questions: {contact email or phone}.

Last updated: {date}