FAQ
Office first, websites too.
Answers based on the features available in NearMax today.
NearMax Office
What does Office do?
Office answers inbound calls with your configured greeting, identifies itself as AI, helps with approved business information, books valid appointment slots and captures caller-approved callback requests.
Does the AI call people on its own?
No. A callback request records the caller's consent. The business owner decides whether and when a callback is placed.
Can I use my current number?
Yes. Forwarding modes are available for an existing business number. Ask your carrier which forwarding code and modes it supports.
Where do appointments appear?
Appointments appear in the NearMax Office calendar. When calendar sync is enabled and connected, NearMax can also push bookings to the selected external calendar.
Can a caller decline recording?
Yes. The call opening provides the configured disclosure and recording choice. Calls that opt out follow the non-recording flow.
How are extra minutes paid for?
Plans include a monthly minute allowance. After that allowance is used, calls draw from prepaid credits at the configured rate. Automatic refill settings are available in Usage.
NearMax Sites
How do I get a site?
NearMax prepares a preview for your business. You can review it before checkout, then claim it to open your dashboard.
Can I connect my own domain?
Yes. The dashboard provides DNS records and provider-specific guidance. Your registrar continues to manage the domain.
Where do contact forms go?
Submissions are stored for your site and delivered to the confirmed notification email through the email outbox.
How do I request a change?
Open the site in your dashboard and submit a change request. You can include a description and an image.